Guest Relations Specialist

2 weeks ago


Salem, Oregon, United States The Cove Full time
Job Overview

Position: Front Desk Agent at The Cove Hotel

Location: Salem, MA

Position Summary

We are seeking a dedicated Front Desk Agent to deliver outstanding guest services at The Cove Hotel. This role involves managing front desk operations and ensuring that all guests enjoy a seamless and pleasant experience during their stay. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere for our visitors.

Work Schedule:

  • Sunday to Thursday: 8 AM - 8 PM
  • Friday and Saturday: 8 AM - 10 PM
  • Availability on weekends is essential

This is a full-time role.

Salary: $16 - $18 per hour

Key Responsibilities:

  • Maintain a tidy and well-organized front desk area.
  • Greet guests with warmth and professionalism.
  • Address guest inquiries and resolve complaints effectively.
  • Manage incoming calls and relay messages as needed.
  • Receive and distribute packages and deliveries.
  • Check and forward electronic correspondence.
  • Ensure adequate office supplies are available.
  • Keep accurate records of guest interactions.
  • Assist with various operational tasks as required.
  • Oversee activities at The Beverly Hotel.
  • Guide guests throughout their stay with helpful information.
  • Provide recommendations for local attractions and services.
  • Respond promptly to guest requests and needs.

Required Qualifications:

  • Previous experience in a front desk or customer service role.
  • Familiarity with standard office equipment.
  • Understanding of office management and basic financial record-keeping.
  • Excellent communication skills.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational and multitasking capabilities.
  • Effective problem-solving skills.
  • Customer service-focused mindset.
  • High School diploma or equivalent.

About The Cove Hotel

The Cove Hotel is committed to fostering a supportive work environment, offering competitive pay, and providing opportunities for professional development. We strive to create unforgettable experiences for our guests and build a team that is passionate about excellence in hospitality.

Experience the essence of hospitality at The Cove Hotel, where every guest's journey is a unique story waiting to be told.



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