Guest Relations Specialist
2 weeks ago
Position: Front Desk Agent at The Cove Hotel
Location: Salem, MA
Position Summary
We are seeking a dedicated Front Desk Agent to deliver outstanding guest services at The Cove Hotel. This role involves managing front desk operations and ensuring that all guests enjoy a seamless and pleasant experience during their stay. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere for our visitors.
Work Schedule:
- Sunday to Thursday: 8 AM - 8 PM
- Friday and Saturday: 8 AM - 10 PM
- Availability on weekends is essential
This is a full-time role.
Salary: $16 - $18 per hour
Key Responsibilities:
- Maintain a tidy and well-organized front desk area.
- Greet guests with warmth and professionalism.
- Address guest inquiries and resolve complaints effectively.
- Manage incoming calls and relay messages as needed.
- Receive and distribute packages and deliveries.
- Check and forward electronic correspondence.
- Ensure adequate office supplies are available.
- Keep accurate records of guest interactions.
- Assist with various operational tasks as required.
- Oversee activities at The Beverly Hotel.
- Guide guests throughout their stay with helpful information.
- Provide recommendations for local attractions and services.
- Respond promptly to guest requests and needs.
Required Qualifications:
- Previous experience in a front desk or customer service role.
- Familiarity with standard office equipment.
- Understanding of office management and basic financial record-keeping.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite.
- Strong organizational and multitasking capabilities.
- Effective problem-solving skills.
- Customer service-focused mindset.
- High School diploma or equivalent.
About The Cove Hotel
The Cove Hotel is committed to fostering a supportive work environment, offering competitive pay, and providing opportunities for professional development. We strive to create unforgettable experiences for our guests and build a team that is passionate about excellence in hospitality.
Experience the essence of hospitality at The Cove Hotel, where every guest's journey is a unique story waiting to be told.
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