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Guest Services Associate

2 months ago

Salem, Oregon, United States Red Roof Full time

Front Desk Representative - Full Time

Job Category: Inns - Hourly Requisition Number: FRONT003037

Job Overview

We are seeking an enthusiastic individual to provide exceptional service to our guests. Be the ambassador of your city by guiding visitors to local attractions and hidden gems.

Make a memorable impact on our guests by personalizing their experiences and ensuring their stay is enjoyable.

We value empowered individuals who are confident in their abilities. Be your authentic self while performing the following duties:

  • Welcome guests and assist them throughout their stay, including check-in/check-out processes, wake-up calls, and addressing guest inquiries and requests.
  • Handle reservation requests and make necessary adjustments to bookings.
  • Collaborate with Hotel Management and team members to ensure a superior guest experience.
  • Utilize our front desk computer system to process customer transactions and generate reports.
  • Coordinate with the housekeeping team to stay informed about room availability and guest needs.

Qualifications

High School Diploma or equivalent work experience is required.

1-2 years of experience in a customer service role is preferred.

Basic office skills, including math, cash handling, and computer proficiency, are essential.

Skills and Attributes

We are looking for candidates who demonstrate strong interpersonal skills, a proactive attitude, and a commitment to providing outstanding service.

Education and Experience

Relevant experience in hospitality or customer service is advantageous.

Licenses & Certifications

Any relevant certifications in hospitality management or customer service are a plus.