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Service Operations Representative
2 months ago
Customer Service Representative
Job Category: Service-Customer Service
Requisition Number: CUSTO13504
Overview
Aramark Uniform Services is seeking a dedicated Customer Service Representative. This role is pivotal in delivering outstanding service to our clients while ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Manage incoming customer inquiries and provide comprehensive information regarding available services and pricing.
- Accurately document all interactions and relevant details concerning customer accounts.
- Deliver exceptional customer service through effective problem resolution and foster long-term relationships with clients.
- Develop and implement tailored resolution strategies to address specific customer requirements.
- Collaborate with various departments to ensure seamless handling of customer situations while adhering to company policies.
- Utilize analytical and troubleshooting skills to resolve customer issues related to pricing, invoicing, and service delivery.
- Monitor compliance with company service programs to ensure optimal process adherence.
- Report unresolved service concerns to management promptly.
- Identify and communicate emerging service trends to enhance overall customer satisfaction.
- Perform additional duties as assigned in line with the responsibilities outlined above.
Qualifications:
Knowledge, Skills, and Abilities:
- In-depth understanding of customer service protocols, including complaint resolution and service issues.
- Proactive approach with a strong sense of urgency.
- Excellent verbal communication skills, with a professional phone demeanor.
- Demonstrated work ethic, positive attitude, and a collaborative spirit.
- Proficient in using company software for customer management.
- Strong analytical and problem-solving capabilities with meticulous attention to detail.
- Ability to achieve resolution in a single customer interaction.
- Experience with service management applications is advantageous.
- Flexibility to work various shifts, including evenings and weekends.
Experience:
A minimum of two years in a customer service role, preferably in a high-volume call environment.
Education:
High school diploma required; a bachelor's degree is preferred but not mandatory.
Equal Opportunity Employer:
Aramark Uniform Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals.
