Front Desk Representative

19 hours ago


Newport News, Virginia, United States Newport Harbor Island Resort Full time
Front Desk Agent

Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a Front Desk Agent to join our team at Newport Harbor Island Resort.

As a Front Desk Agent, you will be the friendly face that welcomes and assists our guests throughout their stay. You will be responsible for providing seamless check-in and check-out procedures, answering guest inquiries, and resolving any issues or complaints in a prompt and professional manner.

We're looking for someone with excellent communication skills, a high energy level, and a genuine desire to exceed guest expectations. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you

Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Qualifications:
  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service is preferred
  • Knowledge of hotel or resort operations is a plus
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include:

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

At Davidson Hospitality Group, we're committed to delivering exceptional guest experiences and providing a rewarding work environment for our team members. If you're passionate about hospitality and delivering exceptional customer service, we want to hear from you



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