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Front Desk Associate

2 months ago

Newport News, Virginia, United States Onelife Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.

Key Responsibilities
  • Deliver outstanding customer service to members, guests, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Manage membership sales, renewals, and cancellations, ensuring accurate and efficient processing of transactions.
  • Process cash, check, and credit card transactions, maintaining a high level of accuracy and attention to detail.
  • Schedule courts and program services for members, ensuring seamless and efficient delivery of services.
  • Maintain a clean and organized front desk and lobby area, adhering to high standards of cleanliness and presentation.
  • Utilize online computer software to manage member check-ins, updates, and account maintenance.
  • Attend all scheduled meetings and trainings, staying up-to-date on company policies, procedures, and best practices.
  • Assume other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Requirements
  • High school diploma or equivalent required; six months of experience in a health club, customer service, or retail role preferred.
  • Excellent verbal and nonverbal communication skills, with the ability to interact with diverse groups of people.
  • Strong work ethic, with a focus on punctuality, organization, and attention to detail.
  • Ability to maintain a friendly, enthusiastic, and positive attitude, even in high-pressure situations.
  • Basic computer skills, including MS Office, email, and MS Windows.
  • Familiarity with basic cash-handling procedures and a strong understanding of customer service principles.
Benefits
  • Complimentary membership and guest privileges.
  • Discounts on personal training, mind-body, aquatics, and kids programs.
  • Discounts on Serenity Day Spa services and all apparel.
  • Employee referral gift.
  • In-house continuing education credits and CEC reimbursement.
Additional Full-Time Benefits
  • Medical, dental, vision, supplemental benefits, and group life insurance benefits.
  • 401(k) retirement plan.
  • Paid time off.