Guest Services Manager

2 months ago

Newport News, Virginia, United States LTD Hospitality Group Full time
Job Summary

LTD Hospitality Group is seeking a highly motivated and strategic leader to oversee the operation of the Front Desk. As a Front Office Manager, you will be responsible for directing and controlling Front Desk related resources to ensure exceptional guest satisfaction, associate morale, and profit.

Key Responsibilities
  • Supervise and coordinate the activities of the Front Desk, Service Express Agents, Night Audit, and Shuttle Van Drivers.
  • Interview and hire Front Desk related staff as needed and provide job-specific orientation and training.
  • Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures.
  • Analyze and resolve work problems or assist associates in solving work-related issues.
  • Maintain and improve guest service and courtesy control programs according to Company and brand standards.
  • Ensure every effort is made to attain the best possible average rate and room occupancy.
  • Ensure all Front Desk personnel are trained in proper credit policies and procedures to minimize bad debt and other related issues.
  • Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution.
Requirements
  • A high school diploma and some college preferred but not required.
  • Ability to communicate both in writing and verbally in a professional business manner.
  • Flexibility to work varying schedules in support of the business needs of the hotel.
  • Ability to work with different levels of management and associates as a team player.
  • Ability to work independently.
  • Represent the company in a professional manner at all times.
  • Excellent computer skills with knowledge of core Microsoft Office applications.
  • Reliable transportation.
Benefits
  • Medical, Dental, Vision & 401(k) with company match.
  • Voluntary Short Term & Long Term Disability Insurance.
  • Life & Accidental Death Insurance.
  • Hotel Discounts.
  • Paid Time Off.
  • Training and Development Opportunities.

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