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Guest Services Supervisor

2 months ago

Newport News, Virginia, United States LTD Hospitality Full time
Join a team that prioritizes core values, invests in culture, and fosters opportunities for growth.

LTD Hospitality Group is on the lookout for dynamic, enthusiastic, and strategic leaders with a strong background in efficient hotel operations to fill the role of Guest Services Supervisor.

Our core values emphasize people, relationships, and opportunities, and we seek candidates who align with these principles.

We are in search of an exceptional individual who possesses a genuine passion for the hospitality sector and can motivate and inspire team members to deliver an outstanding guest experience.

The Guest Services Supervisor will oversee the Front Desk operations by directing, managing, and supervising related resources to ensure optimal guest satisfaction, associate morale, standards, training, and profitability.
  • Coordinate and supervise the activities of Front Desk staff, Service Express Agents, Night Audit, and Shuttle Van Drivers.
  • Conduct interviews and hire Front Desk personnel as necessary, providing essential job-specific orientation and training.
  • Recommend or initiate personnel actions such as promotions, transfers, terminations, and disciplinary measures.
  • Analyze and resolve work-related issues or assist associates in addressing work-related challenges.
  • Maintain and enhance guest service and courtesy control programs in accordance with company and brand standards.
  • Ensure efforts are made to achieve the best possible average rate and room occupancy.
  • Guarantee that all Front Desk staff are trained in proper credit policies and procedures to minimize bad debt and related issues.
  • Respond promptly to any guest issues or complaints in a professional manner to achieve desired resolutions.
  • Perform other duties, projects, and tasks as assigned by management.
Required Knowledge, Skills, and Abilities (KSAs)

To excel in this role, an individual must successfully perform each essential duty. The following requirements represent the knowledge, skills, and abilities needed:
  • 2 to 3 years of supervisory experience in guest services, front desk operations, management, or a related field.
  • A high school diploma is required; some college education is preferred but not mandatory.
  • Ability to communicate effectively in writing and verbally in a professional business manner.
  • Flexibility to work varying schedules to meet the business needs of the hotel.
  • Collaborate with various levels of management and associates as a team player.
  • Capability to work independently.
  • Represent the company professionally at all times.
  • Demonstrate initiative, strive for excellence, accept responsibility, and be goal-oriented.
  • Proficient computer skills with knowledge of core Microsoft Office applications.
  • Reliable transportation is essential.
LTD's core values center on people, relationships, and opportunities. Our culture, established by our founding partners, continues to guide our hotels' successful performance and profitability while upholding the highest standards of quality, service, and cleanliness.

LTD Hospitality Group has been a leader in superior hotel development and management for over 30 years, recognized for managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

Our greatest asset is our people. Our diverse team of associates creates a unique experience that keeps our customers returning. We value our employees as our most important asset and are committed to investing in their growth. We provide comprehensive training and career advancement opportunities for all associates.

We offer competitive benefits to ensure a fulfilling and rewarding career.

Great Benefits:
  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short-Term & Long-Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More
For more information about joining the LTD family, we look forward to hearing from you.

BE A PART OF SOMETHING GREAT

We are a family-oriented company. Our strength lies in our people, and we take pride in building a team dedicated to excellence and service. Opportunity is one of our core corporate values, which is why we believe in providing our team members with opportunities to grow and advance in their careers.