Guest Services Coordinator

2 weeks ago


Newport News, Virginia, United States Holiday Inn Express and Suites Full time
Position Overview

At Holiday Inn Express and Suites, we pride ourselves on delivering exceptional hospitality experiences. As a Front Desk Representative, you will be integral in creating a welcoming atmosphere for our guests.

Key Responsibilities
  • Greet and assist guests upon arrival, ensuring a smooth check-in process.
  • Provide comprehensive information regarding hotel amenities and services.
  • Manage guest inquiries and resolve any issues with professionalism and courtesy.
  • Process financial transactions with accuracy and attention to detail.
  • Communicate guest requests and feedback to the management team effectively.
  • Answer phone calls in a polite manner, offering assistance and information.
  • Share local attractions and tourist information to enhance the guest experience.
  • Perform additional duties as required to support hotel operations.
Why Join Us?

Be part of a dynamic team that values your contributions and fosters a culture of excellence in hospitality.



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