Guest Services Supervisor

2 weeks ago


Newport News, Virginia, United States Holiday Inn City Center Newport News Full time
Job Overview

The Holiday Inn City Center Newport News is in search of a dedicated and strategic Guest Services Supervisor who is passionate about enhancing the hospitality experience. This role is pivotal in leading the Front Desk operations to ensure exceptional service delivery and guest satisfaction.

Key Responsibilities
  • Oversee and coordinate the daily functions of the Front Desk, including managing Service Express Agents, Night Audit staff, and Shuttle Van Drivers.
  • Conduct interviews and onboard new Front Desk personnel, providing comprehensive training tailored to their roles.
  • Recommend personnel actions such as promotions, transfers, and disciplinary measures when necessary.
  • Analyze and resolve operational challenges, assisting team members in addressing work-related issues.
  • Enhance guest service programs in alignment with company and brand standards.
  • Strive to achieve optimal average rates and room occupancy levels.
  • Ensure all Front Desk staff are well-versed in credit policies and procedures to mitigate financial risks.
  • Address guest complaints and concerns promptly and professionally to achieve satisfactory resolutions.
  • Perform additional duties and projects as assigned by management.
Qualifications

To excel in this role, candidates should possess the following:

  • A minimum of 2 to 3 years of supervisory experience in guest services or related fields.
  • A high school diploma is required; some college education is preferred.
  • Strong written and verbal communication skills in a professional context.
  • Flexibility to work various shifts to meet the operational needs of the hotel.
  • Ability to collaborate effectively with different levels of management and team members.
  • Capacity to work independently while representing the company positively.
  • Proactive attitude, commitment to excellence, and goal-oriented mindset.
  • Proficient computer skills, particularly in Microsoft Office applications.
  • Reliable transportation is essential.
Why Join Us?

At Holiday Inn City Center Newport News, we pride ourselves on our commitment to superior hospitality and team development. Our core values emphasize the importance of our people, relationships, and opportunities for growth. We believe that our associates are our greatest asset, and we are dedicated to providing comprehensive training and career advancement opportunities.

Benefits
  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short-Term & Long-Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities

We look forward to welcoming new talent to our team



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