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Front Desk Representative

2 months ago

Newport News, Virginia, United States Marriott Full time
Job Summary

We are seeking a skilled and enthusiastic Front Desk Agent to join our team at the Newport Marriott Hotel & Spa. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and memorable experience for all visitors.

Key Responsibilities:

  • Process guest arrivals and departures, ensuring a seamless check-in and check-out experience
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner
  • Manage guest complaints and concerns, resolving issues in a fair and efficient manner
  • Collaborate with other hotel departments to ensure a cohesive and exceptional guest experience
  • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures

Requirements:

  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
  • Basic computer skills and knowledge of hotel software systems

What We Offer:

  • A competitive hourly rate of $18.50
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

About Marriott:

Marriott International is a global hospitality company with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work with a diverse group of colleagues, develop your skills and knowledge, and contribute to the success of our company.