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Front Desk Representative

2 months ago

Newport News, Virginia, United States Newport Harbor Island Resort Full time
Front Desk Agent

Are you a people-oriented individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our team at Newport Harbor Island Resort.

Key Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements:
  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.
Benefits:
  • Competitive salary range: $19.00 per year.
  • Three tiers of medical coverage.
  • Dental & Vision Coverage.
  • 24/7 Teledoc service.
  • Free Maintenance Medications.
  • Pet Insurance.
  • Hotel Discounts.
  • Tuition Reimbursement.
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match.

At Newport Harbor Island Resort, we're committed to delivering exceptional guest experiences and providing a supportive work environment for our team members. If you're a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.