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Veterinary Client Service Coordinator

4 weeks ago

Santa Barbara, California, United States Ethos Veterinary Health Full time
Job Summary:

We are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Advanced Veterinary Specialists. As a Client Service Coordinator, you will be the first point of contact for our clients and will play a critical role in providing exceptional customer service and ensuring a smooth experience for our patients and their owners.

Key Responsibilities:
  • Greet clients and provide a warm and welcoming experience
  • Answer phone calls, schedule appointments, and prepare clients for their visit
  • Help coordinate workflow between clients and the clinical team
  • Compile veterinary medical charts
  • Enter client and patient data into our hospital information system
  • Collect payments and perform other administrative duties

Requirements:
  • High school diploma
  • 1+ years of customer service experience, preferably in a veterinary hospital setting
  • 1+ years of hospitality or receptionist experience
  • Competent computer skills, including data entry into medical records
  • Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
  • Type 45+ wpm and use a 10-key calculator

Benefits:
  • Full-time benefits, including health insurance, dental insurance, vision insurance, disability and life insurance, flexible spending accounts (FSA), 401(k), and employee assistance program (EAP)
  • 3 weeks of accrued paid time off
  • License reimbursement
  • Uniforms provided

About Us:

At Ethos Veterinary Health, we are committed to revolutionizing veterinary medicine and providing unparalleled care to our patients and their owners. We are a network of over 140 specialty and emergency hospitals across North America, with a team of over 1,500 specialized doctors providing care for nearly 2 million pets annually. We are dedicated to delivering compassionate, evidence-based care and rewarding careers to our team members. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.