ECM Case Manager

4 weeks ago


Santa Cruz, California, United States FRONT ST MASTER Full time

Job Summary:

FRONT ST MASTER is seeking a skilled ECM Case Manager to join our team. As a key member of our Housing Support Team, you will be responsible for delivering comprehensive care management services and providing community-based care coordination to address service gaps experienced by Medi-Cal recipients.

Key Responsibilities:

  • Conduct and document outreach efforts to engage and enroll eligible participants.
  • Assess client needs, provide education on self-management techniques, and address barriers to care.
  • Monitor and track the progress of participants in achieving their care plan goals, providing ongoing support and guidance as needed.
  • Collaborate with interdisciplinary team members to coordinate care and optimize outcomes.
  • Adhere to ethical and professional standards of practice, including maintaining client confidentiality and respecting cultural diversity.
  • Provide information on health and mental health care issues, including prevention, early detection, and remedial care to participants, families, other agencies, and the community.
  • Participate in regular team meetings and training to coordinate care and optimize outcomes.
  • Give input to management on improving the quality of programs and assist in monitoring program effectiveness and participant satisfaction.

Requirements:

  • Bachelor's degree in psychology, social work, or a related field.
  • Three years of experience in an outreach program providing direct services to persons with housing struggles.
  • Knowledge and conformity to all applicable HIPAA, OSHA, state, and local laws, rules, and regulations, including Department of Health Services.
  • Comprehension of the implementation of a Trauma-Informed approach to participant care.
  • Language skills: read, speak, write, and understand English well enough to follow and share regulations, requirements, and communications for providing care to participants.
  • Adequate computer skills to utilize email, word processing, and needed programs.

Working Conditions:

  • May be exposed to hazardous and caustic household cleaning chemicals.
  • May be verbally assaulted and at times physically injured.

What We Offer:

FRONT ST MASTER is committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.


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