Guest Services Representative for Element

2 weeks ago


Richardson, Texas, United States Midas Hospitality Full time

Element - Richardson

Location: Richardson, TX, USA

Employment Type: Part Time or Full Time

Benefits: Medical, dental, vision; personal days; 401K plan with company match; $50 transportation allowance

Position Overview:

Midas Hospitality is in search of an enthusiastic Guest Services Representative to be part of the newly established Element in Richardson, TX. This role involves managing the arrival, departure, and ongoing needs of guests, as well as handling phone inquiries related to reservations, hotel amenities, and guest requests.

Key Responsibilities:

  • Welcome, register, and allocate rooms to guests, providing them with room keys and directions.
  • Organize incoming mail and faxes for guests.
  • Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions.
  • Maintain records of room availability and guests' accounts.
  • Calculate bills, process payments, and provide change to guests.
  • Handle reservations by making, confirming, and canceling as necessary.

Ideal Candidate Profile:

Preferred candidates will have prior experience as a Front Desk Agent, along with a background in customer service.

Midas Hospitality has grown from humble beginnings in 2006 to a thriving enterprise with over 1,000 team members. We currently operate more than 40 hotels across 14 states, focusing on select-service and extended-stay properties under renowned brands such as Marriott, Hilton, and IHG. Our commitment to our people is paramount; we strive to create an environment where individuals can thrive, our financial partners see positive results, and guests enjoy exceptional experiences.

As a people-centric organization, we provide ample opportunities for professional growth and a comprehensive benefits package designed to support our associates. We prioritize competitive compensation and recognize the contributions of our team members.

Benefits Include:

  • Growth and development resources
  • Generous PTO policies
  • Medical/Dental/Vision Coverage
  • 401k matching
  • Employee Assistance Program
  • Discounted products and services

Midas Hospitality is proud to maintain a drug-free workplace and is an equal opportunity employer.



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