Customer Service Representative
4 days ago
About Chewy
Chewy is a leading e-commerce company that specializes in pet products and services. We are committed to delivering an exceptional customer experience and building a culture of innovation and excellence.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for engaging with customers through multiple channels, resolving issues, and providing exceptional customer service.
Key Responsibilities
- Provide exceptional customer service through multiple channels, including phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Develop and maintain a deep understanding of Chewy's products and services
- Work collaboratively with cross-functional teams to resolve customer issues
- Participate in ongoing training and development to improve customer service skills
Requirements
- 5+ years of multi-channel contact center management experience
- Proven track record of delivering exceptional customer service
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
What We Offer
- Competitive wages
- Medical and dental insurance
- 401K plan
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Why Join Chewy?
At Chewy, we are passionate about delivering an exceptional customer experience and building a culture of innovation and excellence. We offer a dynamic and supportive work environment, competitive wages, and ongoing training and development opportunities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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