Customer Service Representative

4 days ago


Richardson, Texas, United States ReqRoute Inc Full time

Job Title: Customer Service Representative

Location: Richardson, TX

Pay Rate: $14/hr W2

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at ReqRoute Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Provide customer service and support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work effectively in a team environment to achieve sales and customer satisfaction goals
  • Meet or exceed performance metrics and productivity standards
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date on industry trends and developments

Requirements:

  • 1 year+ of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
  • High School Diploma or equivalent
  • Business to business customer service and collections experience
  • Strong analytical skills with attention to detail and accuracy
  • Call center experience
  • Basic Microsoft Office skills
  • Bilingual speaking proficiency in Spanish/English
  • Ability to navigate multiple computer systems, applications, and resources
  • Ability to manage individual production goals and deadlines
  • Ability to make timely judgment decisions while working in a fast-paced work environment
  • Basic finance knowledge

Work Environment:

Training and job will be onsite full-time in our Richardson office

Flexible to work any hours during hours of operation: Monday-Friday 9am-9pm CST

Your assigned schedule will be dynamic and is subject to change based on business needs and will fall within these hours of operation

There may occasionally be opportunities for overtime

About ReqRoute Inc:

ReqRoute Inc is a leading provider of IT professionals and recruiting services. We support Fortune 1000 companies with their hiring needs and are committed to delivering competitive and sought-after career opportunities to our potential consultants and employees.

We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds.



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