Technical Support Supervisor
3 days ago
KLA is seeking a highly skilled Technical Support Supervisor to join our Product Support Organization (PSO) in the KLA Services Division. As a Technical Support Supervisor, you will be responsible for providing technical support for server products across multiple divisions, ensuring seamless operation and swift resolution of issues.
Key Responsibilities- Lead and mentor a team of technical specialists to maintain high standards of service delivery
- Diagnose complex system challenges and implement effective solutions
- Collaborate with cross-functional teams to ensure server environments meet evolving business needs
- Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues
- Select, develop, and evaluate personnel to ensure the efficient operation of the function
- Master's Level Degree and 2+ years of related work experience; Bachelor's Level Degree and 3+ years of related work experience
- Knowledge of Linux, Python, or networking is considered a plus
- Strong communication, presentation, technical, analytical, and data analysis skills
- Travel required 25%
KLA offers a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
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