Operations Branch Leader

2 weeks ago

Lewis Center, Ohio, United States Turnserv Full time
Job Overview

Company Overview:
Turnserv is a leading platform comprising various service brands, dedicated to delivering top-notch solutions in the multifamily sector. We pride ourselves on our commitment to quality and customer satisfaction, making us a trusted name in the industry.

Position Summary:
We are in search of a skilled and proactive Branch Manager for our operations. The successful candidate will possess a robust background in corporate environments, particularly in sectors such as automotive, logistics, construction, or property management. This role involves overseeing daily branch activities, managing a team of service professionals, and ensuring outstanding service delivery to our clientele.

Key Responsibilities:

  • Leadership & Team Development:
    • Inspire and guide the team, fostering a supportive atmosphere.
    • Oversee the performance and growth of service personnel.
    • Uphold accountability and maintain high standards of work.
    • Encourage a positive and efficient workplace culture.
  • Operational Management:
    • Supervise daily branch functions.
    • Conduct quality assurance checks to guarantee service excellence.
    • Coordinate logistics for service execution.
    • Establish and uphold effective operational protocols.
  • Client Engagement:
    • Collaborate closely with Account Management to nurture strong client relationships.
    • Address and resolve client inquiries and issues promptly.
    • Identify avenues for business expansion and enhance client satisfaction.
  • Administrative Responsibilities:
    • Utilize computer proficiency to manage branch operations, including data management tools.
    • Compile reports on branch performance and operational metrics.
    • Ensure adherence to company policies and industry standards.

Qualifications:

  • Experience:
    • Demonstrated experience in a corporate setting, ideally within automotive, logistics, construction, or property management.
    • Proven track record in leading and managing teams effectively.
  • Skills:
    • Exceptional leadership and team management capabilities.
    • Strong communication and interpersonal skills.
    • Proficient in computer applications, especially data management tools.
    • Basic technical aptitude and willingness to learn new technologies.
  • Attributes:
    • High level of integrity and accountability.
    • Strong analytical and problem-solving skills.
    • Able to thrive in a fast-paced environment.
    • Client-centric approach with a focus on delivering quality service.

Why Choose Turnserv?

  • Competitive compensation and benefits package.
  • Opportunity to lead a talented team and make a meaningful impact.
  • Supportive culture that values innovation and excellence.
  • Opportunities for professional growth and career advancement.

Application Process:
Interested candidates are encouraged to submit their resume along with a cover letter that outlines their relevant experience and suitability for the role.

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