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Lead IT Support Engineer
2 months ago
The Senior IT Support Specialist is tasked with delivering Tier 1 (initial) and Tier II (advanced) technical assistance. This role encompasses daily on-site technical support, project management, and involvement in system rollouts.
Key Responsibilities:
- Facilitate onboarding and offboarding processes.
- Investigate, procure, and set up hardware for new personnel.
- Oversee Azure and InTune environments.
- Address and resolve daily IT service requests.
- Define specifications and best practices for network and server infrastructure.
- Administer VPN clients and access protocols.
- Engage in the Continuous Improvement Process to enhance service delivery, IT systems, documentation, and operational procedures.
- Conduct preventative maintenance on IT systems and networks, monitoring performance and accuracy.
- Identify and implement efficiencies across the organization.
- Execute complex root-cause analysis to troubleshoot issues.
- Undertake additional tasks and projects as assigned.
Essential Qualifications:
- A minimum of 5 years of experience in the IT sector.
- Proficient in Outlook and Microsoft applications.
- Skilled in diagnosing intricate computer issues.
- Experience with project management and development lifecycle tools such as Jira, Confluence, SharePoint, etc.
- Knowledge of asset management practices.
- Strong collaborative, communication, and teamwork abilities.
- Willingness to travel up to 20%, both domestically and internationally.
- High school diploma or equivalent.
Preferred Qualifications:
- Associate's or Bachelor's degree in a relevant field.
- Experience with FortiGate systems.
Abrasive Technology Offers:
- Opportunities for career advancement and professional growth.
- Comprehensive medical, dental, and vision coverage.
- Company-sponsored life insurance, short-term, and long-term disability plans.
- 401k plan with company matching.
- Quarterly performance bonuses.
- Tuition reimbursement programs.
- Generous paid time off policies.
- Paid plant shutdowns in December.
Abrasive Technology stands as a premier innovator in the design and production of super abrasive grinding wheels and tools, serving a global market. Our products are integral to various industrial applications, offering solutions for grinding, cutting, drilling, and polishing. If you are committed to excellence and possess a unique perspective, we invite you to explore how you might contribute to our organizational culture.
Access to our Aerospace facility is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States, and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.
Abrasive Technology maintains a drug-free workplace. All employment offers are contingent upon passing a pre-employment drug screening.
Abrasive Technology is an Equal Opportunity/Affirmative Action Employer. We encourage applications from individuals of diverse backgrounds, including minority, female, sexual orientation, gender identity, disability, and veteran status.
