Client Engagement Manager

2 weeks ago


Reston, Virginia, United States Palo Alto Networks Full time

Palo Alto Networks is recognized as the fastest-growing cybersecurity firm globally.

We present an opportunity to contribute to a significant mission: preventing breaches and safeguarding our digital existence. If you are a driven, intelligent, innovative, and diligent professional, this role may be the perfect fit for you.

The Customer Success Team at Palo Alto Networks is in search of a committed and industrious Client Engagement Manager. This role involves collaborating with clients post-purchase and serving as their primary contact to guarantee they receive the utmost satisfaction and value from our solutions.

Key Responsibilities:

  • Guide clients on optimal strategies to maximize the benefits of our solutions.
  • Establish robust relationships with clients through various communication channels, ensuring they remain engaged throughout their journey.
  • Monitor and strive to achieve a high renewal rate.
  • Identify and pursue upsell opportunities with current clients.
  • Occasionally travel for client conferences or in-person meetings.
  • Provide insights on client satisfaction and feedback.

Qualifications:

  • 2-3 years of experience in a Customer Success role.
  • Exceptional written and verbal communication abilities.
  • Proficient in managing and leading meetings with clients via phone and web platforms.
  • Personable with a proven track record of building effective working relationships.
  • Passionate about customer service and sales.
  • Able to multitask and handle responsibilities independently with excellent follow-up.
  • High attention to detail.
  • Motivated by ensuring client satisfaction and success.
  • Familiarity with Salesforce.

Learn more about Palo Alto Networks and explore our fast facts.



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