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Client Relationship Manager

2 months ago

Reston, Virginia, United States The British Standards Institution (BSI) Full time

About BSI:
We are dedicated to enhancing the quality and safety of products, services, and systems across various industries.

Role Overview:
The Client Manager is accountable for delivering BSI's audit services to designated clients, ensuring compliance with all BSI, scheme, and regulatory standards. This role guarantees timely and cost-effective service delivery, meeting the expectations of our clients.

Key Responsibilities:

  • Manage a designated portfolio of clients, ensuring alignment with qualifications and contract stipulations as outlined by Planners.
  • Engage with clients to confirm appointments, plan assessments, arrange travel, execute assessments, and manage reporting outcomes.
  • Oversee client accounts to ensure accurate record-keeping, visit schedules, invoicing, and related activities to maintain high levels of client satisfaction.
  • Follow the training roadmap established by the Scheme Director to achieve assessor and Lead Assessor qualifications, based on the necessary knowledge, skills, and experience.
  • Lead audit teams when required, providing mentorship and guidance to less experienced colleagues to fulfill business objectives.
  • Participate in mandatory training and adhere to all BSI procedures, policies, and processes related to client management and remote office operations.
  • Perform additional tasks as needed to support assessment delivery goals.

Qualifications:
University degree in Engineering/Technology or a relevant college degree (AA or higher) or equivalent experience.

Minimum of 5 years of relevant experience in manufacturing or industrial engineering.

Certification as an Auditor to International Standards, including:

  • IATF 16949 & ISO 9001.

Familiarity with EHS (ISO 14001 & ISO preferred) and a general understanding of management system auditing practices.

Experience in third-party audits is also desirable.

Compensation and Benefits:
The salary for this position ranges from $91,000.00 to $123,860.00 annually, with actual compensation determined by various factors, including competencies, experience, education, location, and internal comparisons.

BSI provides a competitive salary, group-sponsored health and dental plans, short-term and long-term disability coverage, a company-matched 401k plan, company-paid life insurance, 11 paid holidays, and 4 weeks of paid time off.

Our Core Values:
We prioritize being Client-centric, Agile, and Collaborative in our operations, ensuring BSI remains a great workplace and a successful organization.

BSI is an Equal Opportunity Employer committed to fostering diversity.

If you are invited for an interview, you may discuss preferences for virtual or in-person meetings with our recruitment team.