Client Engagement Specialist
2 weeks ago
Customer Experience Consultant
BizFirst is partnering with a leading organization to find a skilled and passionate Customer Experience Consultant. In this pivotal role, the selected individual will engage with clients, assisting them in deploying holistic solutions to elevate their operational effectiveness and customer interaction methodologies.
Key Responsibilities:
- Engage directly with clients to ascertain their requirements and customize solutions accordingly.
- Provide insights on the selection, deployment, and enhancement of CRM and customer support platforms.
- Offer expert advice on best practices for tool integration, ensuring a seamless fit within clients' current frameworks.
- Facilitate training sessions for client personnel to optimize tool utilization and operational efficiency.
- Assess and analyze tool performance, delivering recommendations for improvements to boost customer engagement and satisfaction.
- Collaborate closely with client teams to guarantee smooth integration of new solutions.
- Track and evaluate the effectiveness of implemented strategies, offering insights and suggestions for ongoing enhancement.
- Demonstrated experience as a consultant or in a comparable position, emphasizing customer experience and solution deployment.
- Expertise in CRM systems (e.g., Salesforce, HubSpot) and customer service applications (e.g., Zendesk, Freshdesk).
- Familiarity with data analysis tools (e.g., Tableau, Google Analytics) for assessing customer engagement and feedback.
- Knowledge of project management software (e.g., Asana, Trello) for effective coordination of customer experience projects.
- Acquaintance with communication tools (e.g., Slack, Microsoft Teams) to ensure smooth internal and client communication.
- Strong capability to comprehend and translate client requirements into actionable plans.
- Exceptional communication and interpersonal abilities, with a talent for cultivating robust client relationships.
- Bachelor's degree in business administration, marketing, or a related discipline is preferred.
- Attractive compensation package.
- Opportunities for professional advancement and development.
- A dynamic and supportive workplace culture.
Location: Remote with client site engagements.
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