Guest Services Coordinator

2 weeks ago


Savannah, Georgia, United States Oaks Senior Living, LLC Full time
Job Overview

We are seeking a dedicated Concierge to enhance the experience of our residents and visitors at Oaks Senior Living, LLC.

Key Responsibilities:

  • Uphold the facility's reputation by providing exceptional service to all guests and residents.
  • Maintain an organized and welcoming reception area, ensuring cleanliness and orderliness.
  • Ensure all visitors, residents, and professionals are properly signed in and out.
  • Answer phone calls with professionalism, ensuring each caller is treated with respect and their inquiries are directed appropriately.
  • Remain present at the reception desk during shifts, coordinating coverage during breaks.
  • Assist in marketing efforts by preparing brochures and distributing promotional materials.
  • Monitor residents' movements to ensure their safety and well-being.
  • Maintain confidentiality regarding resident and staff information in accordance with established protocols.
  • Identify and report any safety concerns or hazards to the supervisor immediately.
  • Adhere to safety guidelines while performing job duties.
  • Participate in meetings and training sessions as required by management.
  • Be flexible and available to work additional shifts or roles as needed.

Qualifications:

The ideal candidate for the Concierge position will demonstrate strong work ethics and possess excellent verbal and written communication skills. Experience in roles involving significant public interaction is essential. A compassionate and respectful approach to assisting seniors is required, along with a commitment to maintaining a professional demeanor. The ability to lift and move items weighing up to 40 pounds is necessary, as is the capability to respond swiftly in emergency situations.



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