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Guest Services Coordinator

2 months ago

Savannah, Georgia, United States Oaks Senior Living, LLC Full time
Job Overview

We are seeking a dedicated Concierge to enhance our guest experience at Oaks Senior Living, LLC.

Key Responsibilities:

  • Exemplifies professionalism while representing the facility, ensuring all visitors are greeted and directed appropriately.
  • Maintains a tidy reception area, workroom, and communal spaces.
  • Ensures proper sign-in and sign-out procedures for all visitors, residents, and professionals.
  • Handles incoming calls with courtesy, directing each caller to the appropriate party and taking accurate messages for staff.
  • Stays at the reception desk or in close proximity during shifts, coordinating with relief personnel during breaks.
  • Assists the Community Relations Director in preparing marketing materials and brochures.
  • Monitors residents' movements to ensure their safety and well-being.
  • Upholds confidentiality for residents and staff by adhering to information release protocols.
  • Observes and reports any safety hazards within the facility to the supervisor immediately.
  • Follows safety regulations while performing job duties.
  • Participates in meetings and training sessions as requested by the Executive Director.
  • Completes additional tasks as assigned by the RSC or Executive Director.
  • Demonstrates flexibility by being available to work varied shifts as needed.

Qualifications:

The ideal candidate for the Concierge position will possess outstanding work ethics along with excellent verbal and written communication skills. Experience in roles requiring significant public interaction is essential. The candidate must be capable of assisting and engaging with seniors in a compassionate and respectful manner while maintaining a professional demeanor. Physical requirements include the ability to lift, carry, push, and pull at least 40 pounds, as well as the agility to respond quickly in emergency situations.