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Guest Services Coordinator
2 months ago
We are in search of a dedicated Concierge to enhance our resident experience at Oaks Senior Living, LLC.
Key Responsibilities:
- Uphold the highest standards of professionalism while representing the facility. Greet all guests as directed, ensuring proper referrals.
- Maintain the reception area, workspaces, and common areas in an orderly and welcoming manner.
- Ensure all guests, residents, and professionals properly sign in and out of the facility.
- Respond to phone inquiries promptly and courteously, directing calls appropriately and taking accurate messages for staff.
- Remain stationed at the reception desk or in close proximity during working hours, coordinating with relief personnel during breaks.
- Assist the Community Relations Director by preparing promotional materials and distributing marketing literature.
- Monitor residents as they exit the facility, ensuring their safety and well-being.
- Protect the confidentiality of residents and staff by adhering to information release protocols.
- Stay vigilant regarding any potential safety hazards within the facility, reporting concerns to the supervisor immediately.
- Perform duties in compliance with established safety regulations.
- Participate in all required meetings and training sessions as directed by the Executive Director.
- Fulfill additional responsibilities as assigned by the RSC or Executive Director.
- Be flexible to work varied hours, days, or roles as requested by the Executive Director.
Qualifications:
The ideal candidate for the Concierge position will demonstrate outstanding work ethics and possess excellent verbal and written communication skills. Experience in roles with significant public interaction is essential. The candidate must exhibit a compassionate and respectful demeanor when assisting seniors and maintain a professional appearance at all times. Physical requirements include the ability to lift, carry, push, and pull a minimum of 40 pounds, as well as the capability to move swiftly throughout the facility and provide physical assistance to residents and staff during emergencies.