Front Desk Associate

1 week ago


Palm Springs, California, United States Parker Palm Springs Full time
Job Title: Spa/Club Front Desk

Job Summary:

We are seeking a highly skilled and professional Front Desk Associate to join our team at Parker Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient operation of the reception desk, and maintaining the highest level of guest relations and confidentiality.

Key Responsibilities:
  • Guest Services: Welcome and direct guests, schedule appointments, and ensure a seamless experience for our guests.
  • Communication: Respond to guest inquiries and complaints in a courteous and professional manner, and maintain confidentiality of all guest information.
  • Scheduling: Be aware of scheduling and advise providers of appointment changes or cancellations, and ensure accurate and timely posting of services.
  • Workstation Duties: Maintain a clean and organized workstation, and ensure that office supplies are kept at par level.
  • Spa Duties: Perform occasional walks through the Spa to check for cleanliness and safety hazards, and assist in Fitness Center and Yoga Studio as needed.
Requirements:
  • Essential Qualifications: Ability to maintain a professional manner at all times, upbeat positive attitude, good telephone etiquette, and ability to respond to guest needs in a friendly and accommodating manner.
  • Communication Skills: Ability to communicate effectively and follow instructions in English, and maintain confidentiality of all guest information and pertinent spa and hotel data.
  • Work Style: Ability to work well under pressure, think clearly and quickly, and maintain concentration and make concise decisions.

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