Front Desk Supervisor
23 hours ago
At Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office Department, you will be responsible for ensuring the smooth operation of our front desk and guest service areas.
Key Responsibilities:- Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas.
- Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
- Direct and train Front Office staff, including new-hire and on-going training.
- Monitor and respond to Guest Satisfaction Surveys and guest comments.
- Participate in the hiring process of new staff members and assist with the preparation of Staff Member Transaction Forms, performance appraisals, and other staff service forms.
- Prior Front Desk experience required.
- One to three years experience in a supervisory role preferred.
- Knowledgeable of loyalty programs, brand standards, and hospitality industry systems preferred.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing hospitality company.
- A fast-paced and challenging work environment.
Please note that this job description is not an exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
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