Front Desk Supervisor

23 hours ago


Palm Springs, California, United States Azul Hospitality Full time
Job Title: Front Desk Supervisor

At Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office Department, you will be responsible for ensuring the smooth operation of our front desk and guest service areas.

Key Responsibilities:
  • Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas.
  • Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
  • Direct and train Front Office staff, including new-hire and on-going training.
  • Monitor and respond to Guest Satisfaction Surveys and guest comments.
  • Participate in the hiring process of new staff members and assist with the preparation of Staff Member Transaction Forms, performance appraisals, and other staff service forms.
Requirements:
  • Prior Front Desk experience required.
  • One to three years experience in a supervisory role preferred.
  • Knowledgeable of loyalty programs, brand standards, and hospitality industry systems preferred.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing hospitality company.
  • A fast-paced and challenging work environment.

Please note that this job description is not an exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.


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