Customer Service Representative

13 hours ago


Browns Summit, North Carolina, United States Rick Babusiak - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Provide top-notch customer service and support to clients, addressing their inquiries and concerns in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimizing disruptions.
  • Process insurance claims efficiently and effectively, following up with clients to ensure their needs are met.
  • Maintain accurate and up-to-date records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Detail-oriented and able to multitask, with a keen eye for accuracy and a proactive approach to problem-solving.
  • Previous customer service experience preferred, but not required.
What We Offer
  • A competitive salary and benefits package, including license reimbursement and a simple IRA.
  • A bonus structure based on performance, providing opportunities for growth and recognition.
  • A flexible schedule and opportunities for advancement, allowing you to develop your skills and career.
  • Training and development programs, ensuring you have the tools and support needed to succeed.


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