Customer Service Representative

9 hours ago


Lee's Summit, Missouri, United States Unity Full time
Job Title: Part Time Customer Care Representative

Unity is seeking a Part Time Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Job Summary:

The Part Time Customer Care Representative will be responsible for:

  • Providing expert product guidance to customers via phone and email
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Maintaining accurate records of customer interactions and transactions
  • Collaborating with other teams to ensure seamless customer experience
Responsibilities:

The Part Time Customer Care Representative will be responsible for:

  1. Adhering to all company policies and procedures
  2. Utilizing electronic time management systems to input time and attendance
  3. Maintaining status to accept telephone and electronic constituent orders and requests
  4. Listening to and analyzing customer communication to offer appropriate sales recommendations
  5. Inputting customer requests into database and researching and reviewing billing, product or shipping questions
  6. Responding to electronic and written correspondence
  7. Extracting mail and performing scanning processes as necessary
  8. Accepting and directing inbound calls to the appropriate department or service
Requirements:

To be successful in this role, you will need:

  • Minimum one year customer service experience at Unity World Headquarters, preferably in Unity's call-center environment
  • Demonstrated effective interpersonal and verbal communication skills, including phone skills
  • Excellent organizational skills and ability to multi-task efficiently
  • Minimum intermediate end-user of MS Office: MS Word, MS Excel and MS Outlook
  • Proficient with internet research and mobile device applications
  • Minimum intermediate end-user of database systems to maintain client account information
Working Conditions:

This is a part-time position, working Monday, Wednesday, Friday 7am - 4pm CST. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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