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Customer Service Representative

2 months ago

Lee's Summit, Missouri, United States MCKEEVER ENTERPRISES INC Full time
Job Overview

MCKEEVER ENTERPRISES INC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Interaction
    • Provide friendly, helpful, and efficient service to all customers, ensuring that their needs are met and exceeded.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing
    • Accurately scan and process customer orders, ensuring that all items are correctly priced and packaged.
    • Maintain a high level of accuracy and attention to detail when processing orders.
  • Store Operations
    • Maintain a clean and organized store environment, adhering to company standards and policies.
    • Ensure that all store equipment and systems are functioning properly and report any issues to management.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
    • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Strong problem-solving and conflict resolution skills.
    • Ability to lift up to 10 pounds and stand for long periods.
Physical Requirements
  • Constant standing for 4-8 hour shifts.
  • Frequent walking, bending, twisting, and reaching.
  • Repetitive use of left or right hand, wrist, arm, and shoulder.
  • Frequent lifting from waist to shoulders of up to 10 pounds.
  • Occasional lifting from floor to waist of up to 36 pounds.
  • Occasional carrying of up to 15 pounds.
  • Occasional pushing and pulling of up to 40 pounds.