Customer Service Representative

2 months ago


Lee's Summit, Missouri, United States Unity School of Christianity Full time
Job Details

Job Title: Part-Time Bilingual Customer Care Representative

Job Location: Unity School of Christianity

Job Type: Part-Time

Salary: $19.45 Hourly

Job Summary

We are seeking a highly skilled and bilingual customer care representative to join our team at Unity School of Christianity. As a customer care representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  1. Customer Service: Provide high-quality customer service to our clients, responding to their inquiries and resolving any issues they may have.
  2. Communication: Communicate effectively with clients in both English and Spanish, providing clear and concise information about our products and services.
  3. Problem-Solving: Analyze customer complaints and resolve them in a timely and professional manner.
  4. Database Management: Maintain accurate and up-to-date records of customer interactions and transactions.
  5. Team Collaboration: Work collaboratively with other team members to achieve common goals and objectives.
Requirements
  1. Education: High school diploma or equivalent required.
  2. Experience: Minimum one year of customer service experience, preferably in a call center environment.
  3. Language Skills: Fluent bilingual (Spanish and English) skills required.
  4. Computer Skills: Intermediate level of proficiency in MS Office, including Word, Excel, and Outlook.
Competencies
  • Quality: Provide high-quality services and products while consistently seeking ways to improve outcomes and enhance service.
  • Accountability: Demonstrate commitment to the position and accept responsibility for personal actions.
  • Values: Promote a safe and inclusive environment of integrity and honesty.


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