Technical Support Analyst
2 weeks ago
As a vital member of our IT support team, the Help Desk Specialist will provide exceptional assistance to our mobile and tech-savvy workforce.
Key Responsibilities:
1. Help Desk Operations:
- Deliver specialized and prompt support to users.
- Act as a primary contact for updates on requests, service interruptions, and maintenance tasks within the IT framework.
2. Device Management:
- Oversee the deployment, management, and support of mobile devices, including tablets and laptops.
- Ensure optimal performance of end-user desktops and laptops.
3. Server Administration:
- Monitor server activities, perform software upgrades, and maintain hardware.
- Address technical inquiries and enhance system efficiency by evaluating network functions.
About NuAxis Innovations:
We are dedicated to placing people at the forefront of every federal IT solution. Our team of skilled professionals is committed to going above and beyond to assist our federal clients in achieving success. We recognize that the effectiveness of IT initiatives hinges on understanding the needs of the users, rather than solely focusing on the tools and products.
We pride ourselves on fostering a supportive work environment where our employees can thrive and contribute to our mission.
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