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Automotive Technical Support Specialist

2 months ago

Reno, Nevada, United States Dorman Inc Full time

Position Overview:

As an Automotive Technical Support Specialist at Dorman Inc., you will play a crucial role in managing customer inquiries and ensuring the smooth processing of orders.

Key Responsibilities:

  • Deliver on commitments made to customers consistently or communicate any changes promptly.
  • Proactively monitor customer orders to guarantee timely delivery.
  • Coordinate the logistics for product shipments.
  • Provide telephone support, offering feedback and assistance to customers as needed.
  • Manage technical support calls, including follow-ups for quality assurance.
  • Collaborate with production and material teams to inform customers about potential delays.
  • Demonstrate a willingness to learn about products, various systems, and customer platforms.
  • Maintain precise work instructions as customer needs or processes evolve.
  • Perform additional tasks as required.

Qualifications:

  • High School Diploma or equivalent.
  • Experience with automotive parts is preferred.
  • Strong organizational abilities.
  • Maintain a positive and professional attitude.
  • Capable of addressing complaints and resolving conflicts effectively.
  • Adept at multitasking with a keen attention to detail.
  • Prior customer service experience in the automotive or manufacturing field is advantageous.
  • Proficient in Microsoft Office and familiar with Google Docs.
  • Experience with ERP/MRP systems in a manufacturing context is preferred.