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Automotive Technical Support Specialist

2 months ago


Reno, Nevada, United States Dorman Inc Full time

Position Overview:

As an Automotive Technical Support Specialist at Dorman Inc., you will play a crucial role in managing customer inquiries and ensuring a seamless order fulfillment process.

Key Responsibilities:

  • Ensure commitments made to customers are fulfilled consistently.
  • Proactively monitor customer orders to guarantee timely delivery.
  • Coordinate shipping arrangements for products.
  • Provide telephone support, addressing customer feedback and inquiries.
  • Offer technical assistance via phone, including follow-ups for quality assurance.
  • Collaborate with production and material teams to inform customers about potential delays.
  • Develop a comprehensive understanding of products, systems, and customer portals.
  • Maintain up-to-date work instructions as customer needs evolve.
  • Perform additional tasks as required.

Qualifications:

  • High School Diploma or equivalent.
  • Experience with automotive parts is preferred.
  • Strong organizational skills and a professional demeanor.
  • Ability to manage customer complaints effectively.
  • Capable of multitasking while paying attention to detail.
  • Prior customer service experience in automotive or manufacturing settings is advantageous.
  • Proficient in Microsoft Office and familiar with Google Docs.
  • Experience with ERP/MRP systems in a manufacturing context is a plus.