Branch Escrow Supervisor
2 weeks ago
POSITION OVERVIEW:
This role is pivotal in achieving the strategic and financial goals of the branch by managing and optimizing the closing and settlement processes. The successful candidate will cultivate relationships with both internal and external clients, oversee budget preparation and maintenance, and lead the development of branch personnel.
KEY RESPONSIBILITIES:
- Ensure branch operations align with established operational standards.
- Develop and oversee processes for the precise and timely handling of title, scheduling, closing preparation, and post-closing activities.
- Deliver exceptional customer service and actively manage feedback through the customer service management system.
- Act as the primary contact for client inquiries and concerns.
- Prepare and manage departmental budgets with an emphasis on cost efficiency and revenue maximization.
- Promote the value of services to clients, realtors, and lending partners.
- Collaborate with team members to effectively allocate and coordinate workflow.
- Maintain comprehensive knowledge of federal, state, and local regulations, as well as internal policies.
- Stay informed about competitors' offerings and pricing.
- Encourage branch involvement in community events and uphold company values.
- Serve as a liaison among all parties involved in the Title & Settlement Process.
- Oversee all facets of settlement transactions and facilitate closings.
- Adhere to Escrow Accounting Business Practice Guidelines and comply with state Good Funds Statutes.
- Review quality assurance reports and address any compliance issues.
- Perform additional duties as assigned.
- High School Diploma or equivalent.
- Licensing as mandated by State/Federal Agencies.
- Notary Public certification as required by state regulations.
- Minimum of 3-5 years in Escrow Operations.
- At least 2 years in a supervisory capacity.
- Expertise in RESPA and familiarity with underwriting guidelines.
- Solid understanding of title and settlement regulations.
- Strong communication, presentation, and organizational skills.
- Able to thrive in a multi-location team environment.
- Proficient in prioritizing competing demands and resource management.
- Skilled in Microsoft Windows, Outlook, Excel, One Note; familiarity with Softpro is advantageous.
- Demonstrates loyalty and support for organizational goals.
- Collaborative team player.
- Recognized as a subject matter expert.
- Self-motivated and proactive.
- Driven by the completion of objectives.
- Adept at resolving complex issues and executing intricate transactions.
Equal Opportunity Employer: PulteGroup, Inc. is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Compliance Commitment: All employees are expected to adhere to fair lending practices and comply with all applicable laws and company policies.
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