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Operations Branch Supervisor

2 months ago

West Palm Beach, Florida, United States Merchants Metals Full time

Position Overview:

The Branch Supervisor is accountable for overseeing and managing all operational aspects of the facility, ensuring safety, sales performance, transaction quality, inventory precision, customer satisfaction, facility upkeep, employee relations, and overall productivity.

Key Responsibilities:

  • Establish and uphold comprehensive training, inspection, corrective measures, and a culture centered on workplace safety.
  • Assume total profit and loss accountability. Formulate and manage financial plans and budgets.
  • Comprehend, advocate, adapt, and spearhead the organization’s overarching 80/20 philosophy at the Service Center level.
  • Consistently attract, mentor, and cultivate both new and existing talent through dynamic leadership.
  • Design and execute strategies for the Service Center's growth, focusing on achieving local, regional, and organizational objectives.
  • Oversee and direct facility operations concerning sales, customer service, transaction quality, inventory precision, facility maintenance, and logistics.
  • Coordinate and assess daily operational activities to ensure customer service and transaction accuracy metrics are consistently met.
  • Develop process maps and enforce compliance with internal Standard Operating Procedures.
  • Evaluate performance using metrics against established goals in safety, transaction accuracy, inventory precision, equipment inspection, preventive maintenance, and other administrative areas.
  • Address issues within the flow of materials and implement procedures to guarantee that transactions are accurate 100% of the time.
  • Manage all administrative responsibilities, including facility and equipment maintenance, compliance with regulations, and control of expenditures.
  • Collaborate with functional support departments to drive profitable sales, ensure an efficient supply chain, develop a productive workforce, and maintain financial integrity.
  • Control and reduce labor overtime, premium freight, and repair costs without compromising safety.
  • Provide leadership and training to achieve the company's goals and objectives.
  • Deliver exceptional customer service to both internal and external clients.

Essential Skills, Experience, and Qualifications:

  • High School Diploma or GED is required.
  • Proven experience in sales, sales management, and customer service with supervisory experience over a team of four or more employees.
  • Experience in Distribution - preferably within the Building Materials sector.
  • Prior experience in operations management is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Willingness and ability to travel locally during business hours and occasionally overnight.
  • Ability to sit periodically, climb or balance, and stoop, kneel, or crouch.
  • Capability to lift and move up to 60 pounds and occasionally lift and move up to 120 pounds.

Critical Competencies for Success:

  • Team Leadership - Articulates a vision, inspires, and motivates others. Keeps primary goals in focus.
  • Communication – Effectively conveys verbal and written messages. Engages the audience.
  • Tenacity - Demonstrates a strong drive to achieve results and persistently pursues objectives.
  • Customer Focus – Prioritizes customer needs and builds trust.
  • Safety Awareness – Maintains a strong awareness of safety considerations for self and others.
  • Coaching/Training – Actively focuses on developing others for current and future opportunities.
  • Quality Orientation - Exhibits a high level of care and thoroughness in work. Emphasizes accuracy in results.
  • Decision Making/Problem Solving - Analyzes problems, considering facts and consequences of decisions.
  • Building Trust - Is perceived as direct and honest; maintains confidentiality and commitments.
  • Guiding and Developing Others – Sets clear expectations and objectives.
  • Accountability - Holds others responsible for achieving results.

Benefits:

We prioritize our employees' well-being.

Merchants Metals provides comprehensive benefits tailored to meet the needs of our employees and their eligible family members, including:

  • Medical, Dental, and Vision coverage for employees, spouses, dependents, and/or entire families.
  • Company-paid Life Insurance and Short/Long-Term Disability Insurance.
  • Access to 24/7 Doctor Visits through Live Health Online.
  • Legal Assistance through Legal Shield.
  • Employee Assistance Program.
  • Identity Theft Protection.
  • Access to discounts on products and services nationwide.
  • 401k Retirement Program with a strong company match.

About Merchants Metals:

As one of the largest manufacturers and distributors of fencing systems in North America, Merchants Metals operates 35 distribution centers and four manufacturing facilities, backed by a 60-year legacy of quality fencing and accessories. Our extensive product line includes perimeter security solutions for industrial, commercial, and residential applications.

Why Join Merchants Metals?

Our core values are rooted in seven fundamental principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. We foster a culture that values personal growth and development. To maintain our position as a market leader, we are committed not only to our products but also to our people. We strive to invest in our employees' futures, ensuring that their time with Merchants Metals is a valuable investment.