Security Operations Manager

5 days ago

West Palm Beach, Florida, United States Allied Universal® Full time
Job Description

Overview

Allied Universal, a leading security and facility services company, offers rewarding careers that give you a sense of purpose. As a member of our dynamic, diverse, and inclusive team, you will be part of a culture that reflects in our communities and customers we serve. We provide comprehensive benefits, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more for most full-time positions.

Job Summary

We are seeking a dedicated and experienced Security Account Manager to oversee our security operations and ensure the safety of our clients' assets. As a Security Account Manager, you will be responsible for managing security staff, maintaining client relationships, and ensuring the highest standards of service.

Key Responsibilities

  • Assist the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.
  • Assign work tasks to Security Professionals and direct their work throughout the day.
  • Supervise, motivate, coach, and train Security Professionals, and evaluate their work performance, making recommendations regarding assignments.
  • Ensure that Post Order manual and all other post and training information are properly maintained and updated, and that the Post is being properly maintained, cleaned, and organized.
  • Assist the Account Manager in conducting interviews and evaluating new employees, and conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made.
  • Oversee all reports, logs, and pass downs generated by and for the Security Department, and distribute communications and other information to Security Professionals at post as directed.
  • Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
  • Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate.
  • Make recommendations for counseling and/or disciplinary action, including termination, and may be responsible for administering counseling or disciplinary actions.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch, and/or Regional Manager.
  • May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.

Qualifications

  • Minimum high school diploma or equivalent.
  • Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement, and/or military required.
  • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
  • Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Ability to train and coach others, and to effectively enforce post orders, security standards, and company policies equitably and consistently.
  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
  • Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.

Preferred Qualifications

  • College education or business classes.
  • Experience in scheduling, operations, or other functions of the security industry.
  • Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email.

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