Senior IT Support Specialist

1 week ago


San Jose, California, United States AVASO Technology Solutions Full time
Job Description

**Job Title:** Senior Information Technology Specialist L3

**Company:** AVASO Technology Solutions

**Job Summary:

We are seeking a highly skilled Senior Information Technology Specialist L3 to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person visits
  • Troubleshoot hardware and software issues, including laptops, tablets, and desktops
  • Install and configure software and hardware, including Microsoft Office applications and Office 365
  • Manage user accounts, permissions, and passwords in Office 365 and Azure
  • Collaborate with the Service Delivery team to resolve complex technical issues
  • Contribute to the development of knowledge base content and user guides
  • Perform routine maintenance tasks, including inventory management and desk-side support

Requirements:

  • Diploma or degree in engineering, computer science, or a related field
  • MCSE/CCNA certification
  • Good working knowledge of Microsoft modern workplace and O365
  • Experience with Azure AD and related technologies
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • ITIL Foundation certification
  • Experience with Intune and other IT management tools
  • Knowledge of network concepts, including TCP/IP, Windows/Mac networking, and wireless networking


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