Desktop Support Specialist in San Jose, California

4 days ago


San Jose, California, United States Desktop & Depot Support Full time
Job Description

**Job Summary**

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Jose, California. In this role, you will be responsible for providing IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment.

Key Responsibilities:

  • Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment
  • Desktop Support Administration
  • Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.
  • Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Support Security with Security incidents (Spillage events)
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Requirements:

  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Experienced with Linux OS (RedHat v8 preferred)
  • Experienced with Microsoft Windows
  • Experience with software installations on local machines
  • Knowledge of computer software, operating systems, hardware and networking
  • Audio Visual Experience
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
  • Excellent verbal and written communication skills
  • Good problem-solving and critical thinking skills
  • Able to work in a team as well as independently
  • Experienced in providing professional and courteous customer service
  • Ability to lift 50lbs

Preferred Qualifications:

  • Certified Dell Technician
  • Certified CompTIA A+ or Network+
  • MCSA Certification
  • Windows Certification
  • Linux Certified
  • Expertise in Inventory Control

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing learning and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a virtue-centered team


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