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Technical Support Specialist

2 months ago

San Jose, California, United States NavitsPartners Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at NavitsPartners. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Incident Response: Respond to and resolve technical issues in a timely and effective manner, ensuring minimal disruption to our clients' operations.
  • Issue Documentation: Accurately document all technical issues, including user details, issue specifics, and resolution outcomes.
  • Support Ticket Management: Prioritize and organize support tickets, escalating complex issues to senior technicians as needed.
  • Knowledge Management: Stay up-to-date with the latest software updates, drivers, and FAQs to ensure effective issue resolution.
  • Collaboration: Work closely with cross-functional teams to ensure seamless support delivery and continuous improvement.

Requirements:

  • Technical Expertise: Familiarity with Dell and VMware products, as well as experience in handling incident responses.
  • Cybersecurity Background: A background in cybersecurity is highly desirable, with a strong understanding of security best practices.
  • Travel Requirements: Ability to travel to client sites on short notice, as required.