Auto Claims Specialist

2 weeks ago


Richardson, Texas, United States Genpact Full time

Key Responsibilities:

Ensure optimal outcomes for our clients through effective customer assurance, performance monitoring, and training initiatives with field adjusters, clients, legal representatives, and repair facilities.

Comprehend and implement general policy stipulations and coverage applications.

Possess advanced expertise in negligence investigations across various state jurisdictions, including the acquisition of recorded statements and adherence to relevant state regulations and traffic laws.

Demonstrate the ability to interpret and clarify auto repair estimates, compute total loss settlements, and negotiate acceptable prices with repair facilities and vehicle owners as necessary.

Exhibit strong attention to detail and self-motivation.

Possess excellent customer service capabilities.

Demonstrate strong written and verbal communication skills.

Maintain a professional demeanor in daily interactions with clients and insured parties.

Effectively document claim processing and adhere to strict timelines for review and submission of work products, in line with Best Claim Practices.

Qualifications We Seek:

Minimum Qualifications:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Maintain necessary adjuster licenses as mandated by state regulations.

Experience managing claims with exposures up to and exceeding $250,000.

Possess a Resident Property & Casualty Adjuster license and other relevant state adjuster licenses.

Preferred Qualifications:

College diploma or equivalent professional experience.

Previous experience in handling Material Damage Liability Claims with multi-state exposure.

Possession of Property & Casualty Adjuster licenses in additional states is advantageous.



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