Auto Insurance Claims Advisor
2 weeks ago
We offer competitive compensation and a comprehensive benefits package.
At Lonestar, we believe our employees are our greatest asset. Our mission is to attract and retain intelligent, motivated, and ethical individuals who strive for excellence and personal growth. We provide the necessary tools and support for our employees to thrive both professionally and personally. We encourage self-improvement and celebrate achievements by recognizing innovative ideas and results. We understand the power of teamwork and how it fosters collaboration among individuals, creating a synergy that can only be achieved in a group of like-minded professionals sharing their insights. Become part of our vibrant organization and experience the excitement of working with us.
We are currently looking for Claims Customer Service Representatives to enhance our team.
Key Responsibilities:
- Guide customers through the claims process while assisting adjusters with their inquiries.
- Provide accurate information regarding policies and claims to insureds and claimants.
- Develop a foundational understanding of insurance policies to address policy-related questions.
- Help maintain call volume in line with departmental objectives.
- Assist adjusters with administrative tasks related to the claims process.
- Review and process vendor payments.
- Collect loss notices from claimants and insured parties.
- Offer support to the Dispatching Department and main office.
- Participate in special projects as assigned.
- Previous experience in customer service.
- Strong communication, interpersonal, and organizational skills.
- Administrative experience with proficient typing/data entry skills (minimum 30 wpm).
- Experience in the insurance industry is advantageous.
- Bilingual abilities are a plus.
- Competitive Salaries
- Commitment to Training & Development
- Medical and Dental Coverage
- Telemedicine Services
- 401k Plan with a generous company match
- Paid Time Off and Holidays
- Tuition Reimbursement Programs
- Wellness Initiatives
- Engaging company-sponsored events
- And much more
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