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Insurance Claims Support Specialist

2 months ago

Richardson, Texas, United States Lonestar Full time
Join our dedicated team at Lonestar Managing General Agency as we seek customer-oriented professionals eager to embark on a career in Auto Insurance Claims.

We offer competitive compensation and an extensive benefits package.

At Lonestar, we believe our employees are our greatest asset. Our mission is to attract and retain intelligent, motivated, and ethical individuals who strive for excellence and personal growth. We are committed to keeping our team members engaged and satisfied. We provide the necessary tools and support for professional and personal development, encourage self-improvement, and celebrate achievements by recognizing innovative ideas and results. We understand the power of teamwork and how it fosters collaboration among individuals, creating a synergy that thrives in a group of dedicated professionals sharing ideas. Become part of our vibrant organization and contribute to our success.

We are currently looking for Claims Customer Service Representatives to join our team.

Key Responsibilities:
  • Guide customers through the claims process while assisting adjusters.
  • Provide accurate information to insureds and claimants regarding their policies and claims.
  • Develop a foundational understanding of insurance policies to address inquiries related to losses.
  • Help maintain call volume in line with departmental objectives.
  • Assist adjusters with administrative tasks throughout the claims process.
  • Review and process vendor payments.
  • Intake loss notices from claimants and insureds.
  • Support the Dispatching Department and main office as needed.
  • Participate in special projects as assigned.
Required Skills, Knowledge, and Abilities:

  • Previous experience in customer service.
  • Strong communication, interpersonal, and organizational skills.
  • Administrative experience, including proficient typing/data entry skills (minimum 30 wpm).
  • Experience in the insurance industry is advantageous.
  • Bilingual abilities are a plus.
Lonestar MGA offers a comprehensive benefits package for all full-time employees, including:
  • Competitive salaries.
  • Commitment to training and development.
  • Medical and dental coverage.
  • Telemedicine benefits.
  • 401k plan with a generous company match.
  • Paid time off and holidays.
  • Tuition reimbursement and training programs.
  • Wellness initiatives.
  • Engaging company-sponsored events.
  • And much more.