Commercial Auto Claims Specialist
2 weeks ago
Position Overview: As a Commercial Auto Claims Specialist at Genpact, you will play a pivotal role in the investigation, assessment, and resolution of commercial auto insurance claims. Your proficiency in evaluating damages, establishing liability, and managing negotiations will be essential in delivering outstanding customer service and fostering robust relationships with clients.
Key Responsibilities:
- Claims Investigation:
- Conduct comprehensive investigations of commercial auto insurance claims, which includes gathering necessary information, reviewing policy coverage, and inspecting damaged vehicles.
- Evaluate the extent of damages, ascertain liability, and determine if further inquiry is warranted.
- Engage with involved parties, witnesses, and experts to collect relevant facts and information.
- Claims Evaluation:
- Scrutinize policy terms and conditions to ascertain coverage and liability.
- Assess damages based on vehicle inspections, photographs, repair estimates, and other pertinent documentation.
- Utilize knowledge of industry standards, local regulations, and company policies to make precise claim evaluations.
- Negotiation and Settlement:
- Communicate with policyholders, claimants, attorneys, and other involved parties to negotiate fair and timely settlements.
- Manage complex negotiations, effectively addressing any disputes or challenges.
- Ensure settlements are within authorized limits and comply with company policies and state regulations.
- Documentation and Reporting:
- Compile detailed claim reports, including investigation findings, damage evaluations, liability determinations, and recommended settlements.
- Maintain accurate and current claim files, documenting all actions taken, correspondence, and relevant information.
- Utilize claim management systems to log, track, and update claim information.
- Customer Service and Relationship Management:
- Deliver exceptional customer service by promptly addressing inquiries, resolving concerns, and keeping clients informed throughout the claims process.
- Build and sustain strong relationships with policyholders, agents, and other stakeholders.
- Collaborate with other departments, such as underwriting and legal, to ensure efficient claims handling and resolution.
- Account Management:
- Act as a primary point of contact for insureds, providing excellent customer service and nurturing strong relationships.
- Engage in regular communication with insureds to address their needs, provide updates on claim progress, and ensure their satisfaction.
- Work with insureds to gather necessary documentation, such as police reports, medical records, and repair estimates.
- Educate insureds on policy coverage, claims processes, and any applicable deductibles or limitations.
- Proactively identify opportunities to enhance insureds' experiences and deliver value-added services.
- Assist insureds in understanding and complying with any necessary claim requirements, including submitting required forms and documentation.
- Serve as a trusted advisor to insureds, guiding them through the claims process and offering support and guidance.
Qualifications:
- Experience as an auto adjuster, preferably with a focus on commercial claims.
- Possession of an Independent Adjuster License.
- In-depth knowledge of commercial auto insurance policies, coverage, and regulations.
- Exceptional investigative and analytical skills, with the ability to accurately assess damages.
- Proficient in negotiating and settling claims, including managing complex negotiations.
- Strong written and verbal communication skills, capable of explaining technical concepts to non-technical individuals.
- Detail-oriented, with outstanding organizational and time management abilities.
- Ability to work independently and efficiently in a fast-paced environment.
- Proficient in utilizing claim management systems and other relevant software.
- Valid driver's license and willingness to travel for inspections, if required.
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