E-Commerce Customer Success Specialist

2 weeks ago


Dallas, Texas, United States Laderach USA Inc. Full time
Descripción del Trabajo

Laderach N. America está en búsqueda de un Especialista en Éxito del Cliente de E-Commerce para apoyar al Gerente Senior de Experiencia del Cliente. Este puesto es clave para optimizar las estrategias de ventas en línea y marketing.

Este rol es responsable de la gestión de los canales de ventas y marketing en línea de la organización. Se espera que apoye en la creación de una estrategia de e-commerce efectiva y generadora de beneficios. Esto incluye la integración de la recopilación de datos de clientes, el diseño de la experiencia del cliente, la publicidad en línea, SEO, análisis y gestión de relaciones con los clientes.

A través de una gestión efectiva, se asegura que el tráfico web y las ventas de la empresa estén optimizados, que se cumplan los estándares de servicio al cliente y que se logre la satisfacción del cliente. Se requiere una atención al detalle excepcional y la capacidad de completar tareas administrativas diarias, semanales y mensuales.

Responsabilidades y Deberes
  • Gestión de envíos
  • Coordinación de pedidos
  • Proveer un servicio al cliente óptimo
  • Establecer políticas y procedimientos de servicio al cliente adecuados
  • Mantener relaciones con proveedores y afiliados en línea
  • Monitorear actividades de competidores y realizar investigaciones periódicas
  • Estar al tanto de las tendencias e innovaciones actuales en eCommerce
  • Crear y gestionar informes, analizando el rendimiento para evaluar el ROI y KPIs
  • Definir e implementar estándares/procedimientos para asegurar una experiencia del cliente óptima
  • Realizar encuestas para recopilar información sobre la opinión del cliente respecto a los servicios prestados
  • Utilizar plataformas de redes sociales para interactuar con los clientes y resolver problemas rápidamente
  • Colaborar con los departamentos de producción y creativo para asegurar la entrega de productos y servicios de alta calidad
  • Realizar estudios e investigaciones para descubrir nuevas técnicas que mejoren la experiencia del cliente
  • Utilizar herramientas de gestión de relaciones con clientes (CRM) para coordinar y monitorear las operaciones de experiencia del cliente
Deberes Adicionales
  • Tareas administrativas
  • Multitarea
  • Embalaje y envío
  • Levantamiento de hasta 10-20 lbs.
Calificaciones para el Especialista en Éxito del Cliente
  • Más de 3 años de experiencia en servicio al cliente
  • Experiencia en E-Commerce
  • Dominio de Microsoft Office
  • Excelentes habilidades interpersonales y de comunicación
  • Cómodo trabajando en un rol de alto volumen
  • Capacidad demostrada para priorizar tareas y gestionar el tiempo de manera eficiente
  • Conocimientos básicos de informática en diversas aplicaciones de software y web
PAQUETE DE COMPENSACIÓN
  • Tarifa horaria de $19-$20
  • Descuento del 50% en productos Läderach
  • Capacitación y coaching
  • Programa de Asistencia al Empleado
  • Descuentos y beneficios adicionales


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