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E-Commerce Sales Support Specialist

2 months ago

Dallas, Texas, United States Laderach E-Commerce USA LLC Full time
Job Overview

Laderach N. America is in search of a part-time Sales Success Associate to assist the Customer Relationships Manager. This role is pivotal in enhancing our online sales and marketing efforts.

Key Responsibilities
  • Shipping Management: Oversee the shipping processes to ensure timely delivery.
  • Gift Assembly Fulfillment: Coordinate the assembly of gift orders efficiently.
  • Order Coordination: Manage and track customer orders to ensure accuracy.
  • Customer Service Excellence: Provide top-notch customer service and establish service policies.
  • Compliance Monitoring: Collaborate with the customer service team to uphold service standards.
  • eCommerce Strategy Analysis: Evaluate and refine existing online sales strategies.
  • Vendor Relations: Maintain and nurture relationships with online vendors and affiliates.
  • Competitor Research: Regularly analyze competitor activities and market trends.
  • Performance Reporting: Create and analyze reports to assess return on investment (ROI) and key performance indicators (KPIs).
  • Customer Experience Standards: Define and implement procedures to enhance customer satisfaction.
  • Customer Feedback: Conduct surveys to gather insights on customer opinions.
  • Social Media Engagement: Utilize social media to address customer inquiries and resolve issues.
  • Collaboration: Work with production and creative teams to ensure high-quality service delivery.
  • Research and Development: Investigate new techniques to improve customer experience.
  • CRM Utilization: Employ customer relationship management tools to monitor customer interactions.
Additional Responsibilities
  • Administrative Duties
  • Multitasking Capabilities
  • Packing and Shipping Tasks
  • Physical Requirements: Ability to lift up to 10-20 lbs.
Qualifications
  • Minimum of 3 years in customer service roles.
  • Experience in eCommerce environments.
  • Proficient in Microsoft Office Suite.
  • Strong interpersonal and communication skills.
  • Adept at managing high-volume tasks.
  • Proven ability to prioritize and manage time effectively.
  • Basic computer skills across various software and web applications.
Compensation Package

Hourly rate: $19-$20
Employee discounts on Läderach products: 50%
Access to coaching and training programs
Employee Assistance Program
Additional perks and discounts available.