Customer Success Specialist

2 weeks ago


Dallas, Texas, United States Allied Stone, Inc. Full time

POSITION SUMMARY:
The Customer Success Specialist is dedicated to providing outstanding support to our clients following the installation of our products.

This role demands a strong focus on customer satisfaction, excellent communication skills, and teamwork with internal departments to ensure a seamless client experience.


Key Responsibilities:
Delivering a positive and professional client service experience.
Handling client inquiries through various channels including phone, email, and in-person interactions.
Escalating client complaints or complex issues to the appropriate departments promptly.
Offering technical support related to our products and services.
Addressing urgent matters with management for swift resolution.
Fostering strong client relationships through regular check-ins and follow-ups on ongoing processes.
Maintaining accurate client records and documenting service interactions.
Identifying potential client service challenges and implementing proactive measures.
Staying informed about new product offerings and trends in client services.
Suggesting product enhancements based on client feedback.
Reasonable accommodations may be made to assist individuals with disabilities in performing these essential functions.

QUALIFICATIONS:
Education: High School Diploma or Equivalent; Associate's Degree preferred.

Experience:
Proven experience in a client-facing role with a strong emphasis on customer satisfaction.

Essential Skills:
Proficient in MS Office Suite, particularly Excel.
Exceptional customer service and interpersonal abilities.
Strong communication and problem-solving skills.
Detail-oriented with a commitment to delivering accurate and efficient solutions.
Ability to work collaboratively with cross-functional teams.

Work Environment:
This role is based in an office setting.

Physical Demands:
This position requires minimal physical effort.

Travel Requirements:
Travel is not a significant component of this role.

About Allied Stone:

Allied Stone is a reputable leader in the industry with over two decades of experience, providing clients with high-quality stone fabrication and exceptional customer service.

We have established enduring partnerships with major suppliers to ensure consistent quality at competitive prices.

Our team of innovative designers, skilled artisans, and advanced technology work together to create a seamless client experience that results in unparalleled finished spaces.

Allied Stone offers competitive salaries and comprehensive benefits, along with ongoing learning opportunities in a diverse, inclusive, and rewarding work environment. We are an Equal Employment Opportunity Employer committed to providing equal opportunities for all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

We value diversity and promote a work environment where differences are respected and appreciated.

Additional Information:

This job description is not intended to be an exhaustive list of responsibilities or an employment contract. The statements above are meant to describe the general nature and level of work performed by employees in this classification and are subject to change as the needs of the employer and job requirements evolve.

Any essential functions of this position will be assessed as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodations will be made for the specific disability when feasible.



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