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E-Commerce Sales Support Specialist

2 months ago

Dallas, Texas, United States Laderach E-Commerce USA LLC Full time
Job Overview

Laderach N. America is looking for a part-time Sales Success Associate to assist the Customer Relationships Manager in enhancing our online sales operations. This role is pivotal in driving a successful e-commerce strategy, focusing on optimizing online sales and marketing channels.

Key Responsibilities
  • Shipping Management: Oversee the shipping processes to ensure timely delivery.
  • Gift Assembly Fulfillment: Coordinate the assembly of gift orders efficiently.
  • Order Coordination: Manage order processing and ensure accuracy.
  • Customer Service Excellence: Provide outstanding customer service and establish effective service policies.
  • Compliance Monitoring: Collaborate with the customer service team to uphold high standards.
  • Strategy Analysis: Evaluate existing eCommerce strategies and maintain vendor relationships.
  • Market Research: Conduct competitor analysis and stay updated on eCommerce trends.
  • Performance Reporting: Create reports to assess ROI and KPIs.
  • Customer Experience Standards: Define and implement procedures for optimal customer satisfaction.
  • Customer Feedback: Conduct surveys to gather insights on service quality.
  • Social Media Engagement: Utilize social platforms to address customer inquiries.
  • Collaboration: Work with production and creative teams to ensure high-quality service delivery.
  • Research and Development: Explore new techniques to enhance customer experience.
  • CRM Utilization: Use CRM tools to monitor customer interactions.
Additional Responsibilities
  • Administrative Duties
  • Multitasking Capabilities
  • Packing and Shipping Tasks
  • Ability to lift up to 10-20 lbs.
Qualifications
  • Minimum of 3 years in customer service
  • Experience in E-Commerce environments
  • Proficient in Microsoft Office Suite
  • Strong interpersonal and communication skills
  • Able to thrive in a fast-paced setting
  • Proven ability to prioritize and manage time effectively
  • Basic computer skills across various software and web applications
Compensation and Benefits

Hourly rate ranges from $19 to $20, along with a 50% discount on Läderach products, coaching and training opportunities, an Employee Assistance Program, and additional perks.