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SaaS Customer Success Specialist
2 months ago
As a Customer Success Manager at Sana Commerce Inc, you will take charge of a diverse portfolio of approximately 35 B2B clients across North America.
Key Responsibilities:
1. Cultivate and sustain strong, long-lasting relationships with your clients.
2. Develop tailored success strategies and conduct comprehensive Business Reviews aimed at delivering value and optimizing cost efficiency.
3. Provide expert guidance on e-commerce strategies, demonstrating how Sana's products and add-ons can facilitate client objectives.
4. Enhance the commercial performance of your accounts while proactively addressing potential churn by identifying and mitigating risks.
Advocacy and Feedback:
Act as a champion for your clients within the organization, contributing to product development by relaying valuable client feedback to our product teams.
Qualifications:
What You Bring:
- A bachelor's degree.
- 2 to 4 years of relevant experience in customer success, account management, business development, sales, or similar roles, ideally within a SaaS environment or B2B technology sector involving complex products and services.
- A client-focused and proactive mindset in managing customer relationships.
- Strong analytical and communication abilities.
- A genuine enthusiasm for e-commerce.
This role offers the flexibility to work a hybrid schedule, with the opportunity to collaborate in person several days a week.
Note:
We encourage all candidates who feel they align with the role of Customer Success Manager to apply, even if they do not meet every single qualification. Your motivation and passion for the position are what matter most.
