Service Coordinator
2 weeks ago
The role of the Dispatcher is crucial in ensuring customer satisfaction by effectively managing workflow and productivity in road operations. This position emphasizes continuous improvement in processes and operations. Timely communication with both customers and technicians is essential. The Dispatcher will oversee that all repairs are accurately quoted, executed, and followed up on promptly. Proficiency in the dispatch software system is required, along with the ability to juggle multiple primary responsibilities simultaneously.
Key Responsibilities:
- Handle and process all incoming service requests from customers
- Create work orders immediately upon receiving service calls
- Efficiently assign road jobs to technicians
- Maintain and update the Crown E-Order Board and service channels as necessary
- Maximize the capabilities of the SoftBase dispatch system
- Ensure all work order header details are accurate
- Provide assistance to technicians as required
- Oversee all vehicle preventive maintenance for Lift Power
- Process purchase orders and receipts for subcontracting and vehicle upkeep
Qualifications:
- Excellent written and verbal communication skills
- Proficient data entry skills
- Experience in customer service with multiple incoming calls
- Highly organized and detail-oriented
- Strong decision-making capabilities
- Able to manage several tasks simultaneously
- Administrative skills (typing, filing, etc.)
- Proficient in Microsoft Office applications
- Ability to collaborate effectively in a team setting; committed to serving both external and internal customers
- Safety-conscious
- Prior dispatch experience is preferred
Benefits Offered:
- Comprehensive Health and Wellness Benefits
- 401(k) Plan with Company Match
- Company-Provided Cell Phone
- Employee Recognition Programs
- Optional Wellness Initiatives
- Paid Training Opportunities
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